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Complex Claims Restoration

HAZARDOUS WASTE CLEANUP & DISATER RECOVERY
RFSO Documents Notice of Award Contract Scope
About the Supplier

About Complex Claims Restoration

We strive to provide exceptional customer service that exceeds your expectations.

Complex Claims Restoration is a Canadian-based general contracting, restoration, and remediation firm specializing in hazardous, biohazard, and disaster-related work in occupied and highly regulated environments. Our core practice focuses on emergency response, environmental remediation, selective demolition, containment and negative air controls, and full reinstatement through to turnover.

Complex Claims Restoration has developed a strong concentration in public-sector healthcare environments, where Infection Prevention and Control (IPAC), documentation, sequencing, and operational continuity are mandatory requirements. Services are routinely delivered in live acute care hospitals, laboratories, dialysis units, mental health wards, food services departments, and other institutional settings.

 

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Canada-Wide
All urban and rural centres
24/7
available day or night
45-Minute
rapid response time
Complex Claims Web Image 2

Why Choose Us?

Our organization has extensive experience delivering services to Broader Public Sector and public-sector-adjacent organizations across Ontario.

Our operating model emphasizes centralized oversight, standardized safety and reporting procedures, and consistent execution across multiple facilities and regions. This model aligns with the expectations of public-sector owners and purchasing organizations that require predictable service delivery, audit-ready documentation, and accountability at all times. ​

Expertise and Speed: Our team of industry veterans brings vast experience and knowledge across all areas of restoration. We offer specialized knowledge, rapid response, and comprehensive services that go beyond what a general contractor or handyman can provide.​

Fast Response: We guarantee a swift 45-minute response time to emergencies.

Direct Insurance Billing: Simplifying the process by handling insurance claims directly.

Contract Scope

What This Contract Offers

Through this Kinetic GPO contract, Canadian public sector members access a comprehensive range of products and services at competitive pricing, without the need for individual RFPs.

  • Emergency Response

  • Damage Assessment

  • Cleanup and Decontamination

  • Repairs and Reconstruction

  • Content Restoration

  • Commercial Services

FAQs

Frequently Asked Questions

Common questions about this contract and how to put it to work for your organisation.

Emergency Response When disaster strikes, timely intervention is crucial. Our emergency response services include:

Boarding Up: Securing windows, doors, and other openings to protect your property from further damage and unauthorized access.

Temporary Roofs: Installing temporary roofing to shield your property from the elements and prevent additional water damage.

Water Extraction and Drying: Quickly remove standing water and use advanced drying techniques to prevent mold growth and structural damage.

Structural Stabilization: Ensuring the stability of your property to prevent collapse or further deterioration.

Site Containment and Safety: Establish containment zones to prevent contaminants’ spread and ensure safety protocols are followed.

Damage Assessment Our team will assess the extent of the damage and develop a comprehensive restoration plan.

Cleanup and Decontamination: We remove debris, clean and decontaminate affected areas, and dry out properties to prevent mold and other harmful organisms.

Repairs and Reconstruction We perform all necessary repairs, including structural, electrical, and plumbing work, and handle the reconstruction of extensively damaged areas.

Content Restoration We offer services to clean and restore personal belongings and other contents damaged by the disaster.

Yes, we provide nationwide services across Canada, including rural and remote areas, ensuring consistent quality no matter the location.

Restoration and remediation, while related, serve different purposes. 

Restoration focuses on repairing and returning a property to its pre-damage state after an incident like a fire or flood. 
Remediation, on the other hand, addresses specific hazardous conditions, such as mold or asbestos, by removing or neutralizing harmful substances to ensure a safe environment. 
Both processes are crucial, with remediation often being a step within the broader restoration process.

Yes, CCR offers 24/7 emergency services, ensuring that we can respond to urgent restoration or site service needs at any time.

Restoration services involve repairing and rebuilding properties damaged by disasters like fires, floods, mold, or asbestos. 

The services aim to return the property to its pre-loss condition. Restoration specialists use advanced techniques and equipment to address structural damage, remove contaminants, and ensure safety and compliance with regulations. 

By choosing professional restoration services, you can minimize downtime and ensure a thorough and efficient recovery process.

Public Record

Contract Documents

Official contract files posted in accordance with Canadian public procurement requirements. To view the entire comprehensive suite of goods and/or services offered by the supplier, please contact our team to request this information or to receive a copy of the supplier's response document.

RFSO Documents

The original Request For Standing Offer documents as issued — solicitation, terms, scope, and awarded pricing schedule.

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Notice of Award

Official Notice of Award for this RFSO, posted to fulfill public procurement transparency and trade-agreement compliance.

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Why Kinetic GPO

Program Benefits

Kinetic GPO contracts are competitively solicited and awarded based on best value, saving your entity time and money.

Streamlined Procurement

Access pre-tendered, CFTA-compliant RFSO contracts with competitive pricing and a transparent process.

Full Trade Compliance

Contracts fully comply with CFTA, CETA, ATPP, BPS, OQTCA, and NWPTA, and public procurement requirements.

Competitive Pricing

Pricing terms are already negotiated on your behalf. No bids, no lengthy procurement cycles.

Free Membership

Membership is free for eligible public sector and MASH entities across Canada.

Standard across all Kinetic GPO contracts
Getting Started

How to Use This Contract

Three simple steps for eligible members to access any Kinetic GPO contract.

1
Post a Public Notice
Post on your entity's website or use Kinetic GPO's notice posting assistance.
2
Contact Kinetic GPO
Reach out to your Kinetic GPO rep to confirm your entity is set up to use this contract.
3
Confirm & Purchase
Confirm the RFSO number and start purchasing directly from the awarded supplier.
Standard across all Kinetic GPO contracts