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RFSO Contract Number: 25-18
June 1, 2026 to May 31, 2029
Option to renew for two (2) additional one-year periods through May 31, 2031
June 1, 2026 to May 31, 2029
Option to renew for two (2) additional one-year periods through May 31, 2031
About Complex Claims
We strive to provide exceptional customer service that exceeds your expectations.
Complex Claims Restoration is a Canadian-based general contracting, restoration, and remediation firm specializing in hazardous, biohazard, and disaster-related work in occupied and highly regulated environments. Our core practice focuses on emergency response, environmental remediation, selective demolition, containment and negative air controls, and full reinstatement through to turnover.
Complex Claims Restoration has developed a strong concentration in public-sector healthcare environments, where Infection Prevention and Control (IPAC), documentation, sequencing, and operational continuity are mandatory requirements. Services are routinely delivered in live acute care hospitals, laboratories, dialysis units, mental health wards, food services departments, and other institutional settings.
Our operating model emphasizes centralized oversight, standardized safety and reporting procedures, and consistent execution across multiple facilities and regions. This model aligns with the expectations of public-sector owners and purchasing organizations that require predictable service delivery, audit-ready documentation, and accountability at all times.
Our organization has extensive experience delivering services to Broader Public Sector and public-sector-adjacent organizations across Ontario.
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Why Chose Us?
- Expertise and Speed: Our team of industry veterans brings vast experience and knowledge across all areas of restoration. We offer specialized knowledge, rapid response, and comprehensive services that go beyond what a general contractor or handyman can provide.
- Fast Response: We guarantee a swift 45-minute response time to emergencies.
- Direct Insurance Billing: Simplifying the process by handling insurance claims directly.
Our Services
Commercial & Residential Restoration Experts
Emergency Response When disaster strikes, timely intervention is crucial. Our emergency response services include:
Cleanup and Decontamination: We remove debris, clean and decontaminate affected areas, and dry out properties to prevent mold and other harmful organisms.
Repairs and Reconstruction We perform all necessary repairs, including structural, electrical, and plumbing work, and handle the reconstruction of extensively damaged areas.
Content Restoration We offer services to clean and restore personal belongings and other contents damaged by the disaster.
Emergency Response When disaster strikes, timely intervention is crucial. Our emergency response services include:
- Boarding Up: Securing windows, doors, and other openings to protect your property from further damage and unauthorized access.
- Temporary Roofs: Installing temporary roofing to shield your property from the elements and prevent additional water damage.
- Water Extraction and Drying: Quickly remove standing water and use advanced drying techniques to prevent mold growth and structural damage.
- Structural Stabilization: Ensuring the stability of your property to prevent collapse or further deterioration.
- Site Containment and Safety: Establish containment zones to prevent contaminants’ spread and ensure safety protocols are followed.
Cleanup and Decontamination: We remove debris, clean and decontaminate affected areas, and dry out properties to prevent mold and other harmful organisms.
Repairs and Reconstruction We perform all necessary repairs, including structural, electrical, and plumbing work, and handle the reconstruction of extensively damaged areas.
Content Restoration We offer services to clean and restore personal belongings and other contents damaged by the disaster.
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